Refund and Cancellation
We believe in satisfying and delighting our users/customers. The product we sell believe is the best customer can get at the price offered. Our return policy is made keeping our valuable customers in mind and hence we have an easy transparent procedure for it. However, we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace/return the product. Items that have reduced selling price are considered sale items and which are sold at full price are considered non-sale (fresh) items.
Item Received in Damaged Condition / Manufacturing Defect:
- If you have received a damaged product, please mail us at [email protected] with your order number and a couple of pictures of the books within 24 Hours Days of delivery time.
- We will try and replace the product as soon as possible or issue a full refund if you wish to.
- At KitabDukan each product is 100 % authentic and quality checked, verified, and then shipped to the customer but we understand that manual errors can happen and hence we refund the full cash amount. We request you to make a small video of the product if it is wet or torn.
Do not like the product / Product not as per the picture shown:
We understand that in some cases you may not like the product which you have received or you feel that the product is different from what was shown. There might be several reasons for that. In such cases, we will ensure that the book is original or not. If the book is original then we don’t provide any refund for that. But in case the book is Xerox then we will provide a 100 % refund immediately to the customer.
If our team will ensure the product’s authenticity and if we find it genuine then we request you to send the product to our address we will reimburse the amount to the customer once we receive the product.
Note:– A cash refund is given only in case of a damaged product.
Also, we try our best to ensure that the customer must be satisfied with our services and that no such incident happens that the user have to use refund products.