General Returns Policy
You acknowledge that these terms of returns and cancellation are limited to direct sales by us to you and that these terms of returns and exchange are not available in case of a sale by a third party. Items can be returned within 24 Hours from the time of receiving the product. All damaged items must comply with our terms and conditions before a refund is processed. To return an item, the customer must write to us at [email protected], a prompt response is assured to such emails. Alternatively, the customer may even call our customer care number +91-9982363637 which remains open MON-SAT (9 AM – 6 PM).
Our terms and conditions for returns are as follows:-
- Items should be returned unused, unopened, and undamaged. Please inform our customer care department in the event any Goods/Products are delivered is bad or torn.
- We particularly ensure that the products which are sent by us are 100 % authentic and genuine.
- The books which are frequently changing like current affairs, monthly magazines, and other related books.
- The items will be canceled and the user will get 100 % money return if it has been reported within 2 hours of the order.
- The combo books are non-returnable.
- There is no cash return unless the product is damaged due to the company’s packaging or shipping.
- In case of a return, the user must have to send the book to the address given on the visiting card or the office address confirmed.
- We also entertain the calls of the customer to inquire about the best books for a respective exam. If he/she buys that product and the product is faulty that case an immediate refund will be provided to the customer.
- We have online chat support which is active 24*7. In case you have any issue regarding the product then you can contact us through chat or the official contact number.
If you still have any questions about the returns procedure or buying from our website. Please mail us at [email protected] and we will be happy to help you!
Main Office – Wetata Technologies Private Limited, Parasram Tower 19, Brij Vihar Extension, Mahal Road Near Flyover Jagatpura, Jaipur Rajasthan (302017)
Branch Office – East Ramakrishna Nagar, Near GDM Hospital, New Bypass Road Patna (800027)