Frequently Asked Questions

FAQ

Orders and Returns

How do I place an order?

firstly click on our shop portal and search for your desired books and add to the cart. If you want to buy only one book than simply click buy now button and you will be redirected to checkout page. Fill the address and place the order.

How can I cancel or change my order?

As of now to cancel any order you can simply call on our official number mentioned on our website or write us an email at [email protected] Also reach out to us if you want to change address or the order quantity.

Do I need an account to place an order?

Yes! You have to signup on our portal for creating an order. You can also order directly by clicking on Buy Now button.

Who should I contact if I have any queries?

If you have any query related to order or books or best books for an upcoming exams than you can directly reach out to us by below methods

  1. Chat Window
  2. Official Contact Number – 9982363637
  3. Official Email – [email protected]

Chat Window is active 24*7. You can directly contact us by providing number and name of the user.

How do I track my order?

For now, if you want to track your order, you need to reach out to us with the order id provided during creating your order. We are actively working to automate the order track process.

Shopping Information

What shipping methods are available?

Till now, we have partnered with India Post, Delhivery and some local courier service. Depending upon the suitable method we choose so that package can be delivered soon.

Do you ship internationally?

As of now, we don’t sell our products outside India. In the Upcoming days, we may create a proper delivery chain to enable International Shipping. We will keep you updated.

How long will it take to get my package?

It normally takes 4-5 working days to deliver any package across all India. But due to some other circumstance the delivery date might differ i.e.Β expectation. We actively work to reduce the exceptions.

What are the variety of books available here?

You can checkout the video related to the collection of books we provide. In addition to this our team also recommended the books very very important on exam specific. You can reach out to us for any query on our official website.Β 

Payment & Information

What payment methods are accepted?

We take payment online by using UPI, Bank Transfer and COD. Cash on Delivery is restricted in some areas due to delivery issue and time taking.Β 

UPI Number:- 9982363637

Bank Transfer:-

Name:- Akhilesh Kumar

IFSC Code:- IPOS0000001

Account Number:- 007910276083

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Also some send the directly payment link to pay for the users who are unable to pay using the above methods.

Note:- Our team prioritize the pre-paid orders because we in COD the shipping is little time taking.Β 

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Is buying on-line safe?

As we all know that this is an era of digital development. Everything is now on the fingertips so the numbers in online shopping has increased. Payment at kitabdukan is safe and transparent. Our team keep track of orders carefully and assure that everything is inline and safe.

How do I make my online payment safe?

Verify the number from which you are receiving the calls. Re confirm what product have you ordered and what is the shipping address. Also the amount to be paid.Β 

Also follow below precautions:-

  1. Never share your card details
  2. Never provide an OTP number
  3. Don’t provide the passwords or pin to anyone.
  4. Authenticate the application before paying.