Shipping and Delivery
Shipping Policy and Information
KitabDukan is committed to delivering your order accurately in good condition and always on time. We believe in express shipping and most of your order is shipped within 24 hours once the order is placed except on weekends or national holidays. We deliver to all locations across India.
We don’t ship any product outside India also some extreme regions in India where delivery is not possible. Although we try our best to deliver books across all places in India.
Also as per our company rules, we only provide/sell books in which we don’t avail any adult magazines or books. All the books on our website are 100 % authentic and genuine.
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders as soon as the product is ready and within the time shown on the product page. However, a delay of 72 hours is possible from the seller’s end in case the product is not authentic or not original. We don’t promote any Xerox books, quality testing team ensures the authenticity of the product after that we ship that product. We are unable to redirect orders once items have been dispatched.
When do we deliver?
All domestic orders are shipped by the Delivery Company between 9 am – 6 pm, Monday to Saturday. It takes a maximum of 7 days for domestic shipping. We prioritize the pre-paid orders. In the case of COD, the estimated delivery date of the order might extend in rare cases. Our company policy is to provide only authentic and quality books that’s why in a few cases the order is delivered a bit late.
Shipping in India
Shipping charges may differ as per the distance and weight of the books/products. This is to maintain the service level and provide your product on time. We use Delhivery and Speed Post services to deliver in India. We also have collaborated with some local courier partners.
KitabDukan team as a unit keeps track of orders from order date to delivery date to encourage the smooth transfer of products. We ensure that the product which is being sent is the same and update the user in case of any issues. We have made the customer care channel easy for the users so that they can directly connect with us in case they need any information related to exam books or other education-related information.
Note:- If you have any issues regarding orders then please feel free to reach out to us by using chat or you can write us anytime at [email protected]. We also welcome all your feedbacks and suggestions to improve our services.